FREQUENTLY ASKED QUESTIONS

If you’re from the U.S. you can visit our website at www.ibiyaya-usa.com.
For purchases outside the U.S., we have a wide range of distributors worldwide. Kindly provide us your location and send your inquiry to pet@ibiyaya.com

We provide each of our products with specific descriptions and detailed measurements. We also include recommended weight limits and some assembly videos to help our customers on choosing the best product to use for their pets.

All Ibiyaya products have an assembly manual enclosed in the package, and we also include some assembly videos on each of our products found on the product page. Kindly follow the instructions step by step. For more questions, you can send us an email at pet@ibiyaya.com

All of our materials are proudly non-harmful for pets because the products are made from virgin plastic, consolidated materials, and non-toxic fabrics. Improving the quality of every pets’ life. Focusing on style as well as on pet safety and comfort.

You can send your inquiry to export@ibiyaya.com. Kindly provide additional information including company name, contact name, company website, type of business, country, etc. Our staff usually responds within 1-2 business days.

Yes. Ibiyaya is an independent brand and manufactures our products, we do accept custom orders worldwide. Depends on your designed sketch and requests, different MOQ will be applied. Please send your inquiry to export@ibiyaya.com

More questions? Please email us at pet@ibiyaya.com