Return Policy

Ibiyaya ensures that you receive only the best products that we can offer. We do hope that your experience with us is a pleasant one. And if ever there are circumstances that don’t go quite to plan, we have a dedicated customer service team to make everything right again!

Item Condition

Please note: Unless the item was damaged, due to health protection or hygienic reasons, you must return each item in the same condition in which you received it. This means that new items must be returned new, unused, and complete.

Shipping Fee for Return Item

We will refund the cost of sending an item back to us if it’s defective, damaged, or incorrect. But we ask you to pay for the shipping sending the item back if you changed your mind or bought it by mistake. We won’t accept the return for the full amount refund if the item’s been used. We reserve the right to refuse returns or to charge you our fees and expenses if the product isn’t received in a new, unopened condition.

Reference Tracking Number

You must send us your Tracking no. in order for us to recognize your return
The item should be packaged well to avoid damage. The buyer is responsible for the item while in transit until it reaches us, items valued at over $75 must be returned to us with a trackable shipping service.”

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